Shipping & Returns

Returns and Refunds

Physical Products

Eligible physical products may be returned within 30 days of the date the customer receives the package, provided the items are unopened, unused, and in their original condition. Opened or used products are not eligible for return.

Customers are responsible for all return shipping costs unless the return is required because Sit n’ Sew Fabrics sent an incorrect item.

Downloadable Goods

All sales of downloadable and digital goods are final. Due to the nature of these products, downloadable goods are not eligible for returns, refunds, or exchanges.

Return Authorization

Before returning an eligible product, customers must obtain a Return Material Authorization, or RMA, by contacting customer service . Returns received without an approved RMA may be refused.

RMA requests must be submitted within 30 days of the date the package was delivered. Approved RMAs are valid for 10 business days. Returns received after the authorization period may be refused or returned to the customer at the customer’s expense.

Returned products will be inspected before a refund is approved. Original shipping charges and return shipping costs are nonrefundable unless otherwise determined by Sit n’ Sew Fabrics.

Refund Processing

Once an approved return is received and inspected, please allow time for the refund to be processed and posted to the original payment method.

• Return transit time: approximately 5–10 business days
• Return inspection and processing: approximately 3–5 business days
• Bank or payment-provider processing: approximately 5–10 business days

Shipping

Order Processing Time

Order processing time is the time needed to prepare, pack, and transfer an order to the shipping carrier. Processing time does not include weekends, holidays, or carrier transit time.

Carrier Transit Time

Carrier transit time begins after an order has been processed and accepted by the shipping carrier. Delivery dates provided by the carrier are estimates and may be affected by weather, holidays, service interruptions, or other circumstances outside our control.

The total time required to receive an order includes both order processing time and carrier transit time.

International Shipping

Shipping charges for orders sent to Canada, Mexico, Australia, and the United Kingdom are calculated according to package weight. Shipping rates are subject to change without notice.

Incorrect Items

Incorrect items must be reported to customer service within seven days of delivery. When Sit n’ Sew Fabrics confirms that an incorrect item was sent, we will replace it at no additional cost to the customer.

Customers should not return an incorrect item until return instructions or authorization have been provided by our customer service team.

Damaged Items

Items received damaged must be reported to customer service within seven days of delivery. The customer must provide clear photographs of the damaged product, shipping box, shipping label, and packaging materials.

Sit n’ Sew Fabrics will file a damage claim with the shipping carrier on the customer’s behalf. If the carrier denies the claim, Sit n’ Sew Fabrics will appeal the decision when appropriate. However, Sit n’ Sew Fabrics is not responsible for replacing or refunding a damaged item when the carrier denies the claim after the available claim and appeal process has been completed.

Customers must retain the damaged product, shipping box, label, and all packaging materials until the carrier claim has been fully resolved.

Missing Items

Items missing from a delivered order must be reported to customer service within seven days of delivery. Please include the order number, the name and quantity of each missing item, and photographs of the package and its contents when requested.

Each missing-item report will be reviewed individually, and any available resolution will be determined based on the order records, package information, and circumstances of the claim.

Packages Marked as Delivered

Customers should first check the delivery location, household members, neighbors, building management, and any alternate locations where the carrier may have left the package. Customers may also be asked to contact the carrier or local authorities regarding suspected package theft.

Carrier Delays and Delivery Issues

Once a package has been accepted by the shipping carrier, delivery is managed by that carrier. Sit n’ Sew Fabrics is not responsible for carrier delays, service interruptions, missed delivery estimates, or other carrier-related issues outside our control. We will provide reasonable assistance with eligible carrier inquiries or claims when appropriate.